The Spin Zone Way
Service, Service, Service
We service ALL bicycles, whether purchased at Spin Zone, another shop, or your local garage sale. We insist on inspecting your bike with you, so we both know what work needs to be done. We will offer advice based on your needs and budget, and will always be truthful with our assessment. There will be no surprises, and never charge for the inspection. We will do our best to give you on-the-spot service. For the more difficult repairs, or if special parts are needed, we will do everything in our power to get parts immediately and complete the service promptly.
We specialize in difficult repairs, upgrades and modifications that most other shops turn away. We understand most bikes from a designer’s point of view. There’s very little we cannot do, so please don’t hesitate to challenge us.
We focus on service in every aspect of the store – from the highest quality customer service to professionally performed repairs. At Spin Zone, your equipment will be properly selected and fitted for your unique needs through an extensive interview, test rides, and professional fit process. If we don’t have what you need, we will get it for you. We do not pressure you to purchase anything. We do not work on commission. Instead, we insist that you test ride, compare, and challenge us for the best fitting equipment, clothing and accessories to meet your unique need.
We back up our commitment to our customers with lifetime support of the products we sell. With every new Spin Zone bicycle we offer lifetime free adjustments. No appointment is necessary, and no minimum or maximum number of visits. We also offer warranty support of all products we represent and sell, including shipment to and from the manufacturer or distributor.
Our goal is that you get the best performance and enjoyment out of the right cycling equipment, accessories, clothing, and nutrition products. We don’t discourage you from shopping the internet, department stores or eBay, and we are happy to offer whatever advice we can, but caution that the wrong product at the best price is still…the wrong product.